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Providence Health & Services Process Improvement Consultant in Vancouver, Washington


Providence is calling a Process Improvement Consultant to the Strategic Management Services Team.

There is flexibility to work out of the Providence Office Park in Portland, OR or the satellite office in Vancouver, WA. This is a full time opportunity with a flexible schedule.

In this position, you will:

  • Provide leadership for the Providence Health System of Oregon using LEAN methodology to identify and implement breakthrough strategies across institutional and functional boundaries that result in significant and documented improvement in healthcare and service delivery.

  • Take the lead in the development of measurement strategies, manage reporting systems, auditing processes, and will provide consulting assistance when appropriate.

  • Teach process improvement tools (CAP, WorkOut, LEAN, Six Sigma, etc.) to other stakeholders.

The Strategic Management Services division supports the mission and vision of Providence Oregon by leading and/or assisting in development of strategic plans, annual operating plans, business plans, market and environmental assessments, facilitating project management governance from the business-decision stage to final implementation and benefits gathering, deployment of effective process improvement, change management strategies and executes other strategic and ad hoc projects throughout the state of Oregon.


Required qualifications for this position include:

  • Bachelor’s Degree in business administration, healthcare administration/management, industrial engineering or related field -and- 3 years of direct experience in process/quality improvement

  • 10 years of related work experience and/or military service will be considered in lieu of a degree

  • Six Sigma and/or LEAN certification

  • 3 years of work experience in process/quality improvement

  • Completion of 1 or more Six Sigma projects

  • Experience in managing projects with multiple project teams, product development lifecycle, or quality lifecycle.

  • Advanced knowledge of DMAIC, Lean, CAP and WorkOut

  • Ability to properly plan and execute on project deliverables using various methodologies

  • Proven ability to lead a project team to successful completion as evidence by measurable and sustained process improvement and timely completion

  • Participation in 1 or more diverse and complex projects

  • Ability to use statistical process control graphing, project management application programs adopted by the department and the ability to understand data output of statistical and simulation programs adopted by the department

Preferred qualifications for this position include:

  • Master’s degree

  • Certification in health care quality or Project management

  • 3 years of work experience in process/quality improvement in a healthcare setting

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Non-Clinical Lead/Supervisor/Manager

Location: Washington-Vancouver

Other Location(s): Oregon-Portland

Req ID: 225535