Providence Health & Services Nurse Quality Supervisor - Neurological Specialties in Vancouver, Washington
Providence is calling a Nursing Quality Supervisor - Nuerological Specialties (1.0 FTE, Days) to Providence Profess Plaza Portland in Portland, OR.
We are seeking for Nursing Quality Supervisor will coordinate and manage the clinical support staff and the clinical workflows and activities within the clinic. This position functions as a integral member of the clinic leadership team, bringing the professional nursing perspective to the group and upholding the standards of nursing practice. Oversee the care provided by clinical support staff and initiates efforts to improve the quality and skill levels of the clinical staff members. Lead the clinical staff to ensure that patient care services are provided in an efficient, safe, and timely manner that is sensitive to the patient's physical, psychological and spiritual needs. Ensure compliance with established clinic policies and procedures.
In this position you will have the following responsibilities:
CLINICAL PRACTICE / CLINIC OPERATIONS FUNCTIONS:
Communicate and collaborate with the clinic leadership team, providers and staff regarding daily operational issues
Work as a team player to assure overall effective clinical operations
Keep leadership team apprised of concerns, problems and issues that arise during the normal course of business
Participate in defining, maintaining, interpreting and monitoring nursing, MA and ancillary personnel scope of practice related to clinical standards of ambulatory care
Maintain current knowledge of trends in nursing practice, health and ambulatory care
Convey new information to the clinical support staff
Supervise the daily clinical operations and functions of the clinic
Assess and redistribute duties throughout the shift to ensure timely completion
On occasion, may provide direct patient care by placing urinary catheters or starting intravenous fluids
Triage urgent/emergent cases
Collaborate with the assigned Nurse or Social Work Case Manager to provide care coordination services for patients and families, and provides those case management services when needed
Create daily work schedules and assignments of clinical support staff in accordance with their skills, abilities and job positions
Collaborate with Workforce Development Department to identify ongoing training needs to maintain and upgrade staff competencies
Mentor, coach and counsel clinical support staff
Identify and respond to situational problems, patient or provider concerns or clinical support staff issues in a professional manner using clinical judgment
Work toward a permanent resolution
Interface with various PHS departments (Home Health, Lab, ED, and other departments) as needed
Attend and participate in Patient Care Committee (PCC) meetings
Conduct monthly clinical staff meetings to facilitate communication and enhance team building
Participate and /or regularly attends PMG forums or meetings as necessary
Assist with Clinic Manager duties and responsibilities in his/her absence
HUMAN RESOURCE (HR) FUNCTIONS:
Participate in all components of clinical support staff hiring (interview, selection, hiring, on-boarding, orientation, training and supervision), performance evaluation, competency testing, staff development and motivation, promoting employee recognition.
Initiate disciplinary processes as required by policy, documenting and delivering corrective action when necessary, final corrective action and disciplinary process could include termination. All disciplinary process must be conducted along with Clinic Manager involvement
QUALITY MANAGEMENT/IMPROVEMENT FUNCTIONS:
Work with the clinic leadership team to set goals and implement actions plans to achieve those goals
Oversee and maintain quality standards of care according to current policies and procedures
Assist in the development and update of clinical protocols, policies and procedures in conjunction with the Nursing Quality Committee (NQC)
Identify ongoing training needs of clinical support staff and meets those needs by facilitating educational opportunities
Maintain staff educational and training files
Participate in efficient “through-put” management by assisting with standardization of clinic processes and procedures; developing, assessing and revising clinic workflows; and implementing new processes and initiatives
PATIENT AND EMPLOYEE SAFETY:
Maintain TJC (The Joint Commission) and OSHA compliance by keeping accurate records and overseeing processes
Participate in PHS safety programs as the clinic safety officer. Is responsible for monthly clinic safety committee meetings
Maintain a safe environment for staff and patients
Be responsible for EOC, TJC and Safety Surveys as well as completion of Unusual Occurrence Reports (UORs)
Oversee completion of all required safety training by clinic support staff and maintains training records in the employee’s training file
Required qualifications in this position includes:
Graduated from an accredited school of nursing
Current state of Oregon Registered Nurse (RN) licensure
Three (3) years of experience in direct patient care, preferably in an ambulatory setting
One (1) year experience in supervisory position, preferably in an ambulatory setting
Clinical experience in triage principles of patient assessment
Experience in delegation of nursing responsibilities to licensed and unlicensed personnel, preferably within the ambulatory setting
Preferred qualifications in this position include:
- Bachelor's Degree in Nursing -OR- related field
About Providence in Oregon
As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.
The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,
"Providence will provide the best care and service to every person, every time."
Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.
For information on our comprehensive range of benefits, visit:
As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.
Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.
Job Category: Nurse Lead/Supervisor/Manager
Other Location(s): Oregon-Milwaukie, Oregon-Oregon City, Washington-Vancouver
Req ID: 266210