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Providence Health & Services Home Access Services Representative in Vancouver, Washington


Are you looking for a rewarding and dynamic career path that opens the door to various types of business functions in the healthcare industry? If so, we have an exciting opportunity with our Durable Medical Equipment Customer Service department, where you will have the opportunity to work alongside a high performing team who provides support to patient who have home medical equipment needs. This position is a full-time (1.0FTE) position offering a compelling benefits package on date of hire and is located at our Home Services Building in Portland, OR.

In this position, you will:

  • Be the primary access point for customers and referral sources ordering and buying home medical equipment products and supplies.

  • Ensure successful delivery and billing of medical equipment, products, and supplies.

  • Perform insurance verification, data entry into the Total Information Management System.

  • Provide quality assurance of all data elements to support the regulatory bodies and payer requirements.

  • Specialize in one main product line Nutrition/Diabetic, Core Home Medical Equipment, or Respiratory.

If interested please apply today. If selected to move forward in the process you will receive a request to complete a recorded digital interview from HireVue.


Required qualifications for this position include:

  • High school diploma or equivalent

  • 1 year of customer service experience in a high pressure environment

  • Nutrition product line representatives are required to be on-call for rotating weekends

  • In compliance with the Providence Health & Services-OR Human Resources policy #302 “Background Checks”, a criminal background check is required for this position, based on assigned duties

Preferred qualifications for this position include:

  • 1 year of customer services experience in healthcare field

  • 1 year of experience with insurance verification, medical terminology and medical coding

About Providence in Oregon

As the largest healthcare system and largest private employer in Oregon, Providence offers exceptional work environments and unparalleled career opportunities.

The Providence Experience begins each time our patients or their families have an encounter with a Providence team member and continues throughout their visit or stay. Whether you provide direct or indirect patient care, we want our patients to feel that they are in a welcoming place where they can be comfortable and free from anxiety. Our employees create the Providence Experience through simple, caring behaviors such as acknowledging and welcoming each visitor, introducing ourselves and Providence, addressing people by name, providing the duration of estimated wait times and updating frequently if timelines change, explaining situations in a way that puts patients at ease, carefully listening to their concerns, and always thanking people for trusting Providence for their healthcare needs. At Providence, our quality vision is simple,

"Providence will provide the best care and service to every person, every time."

Providence is consistently ranked among the top 100 companies to work for in Oregon. It is also home to two of our award-winning Magnet medical centers. Providence hospitals and clinics are located in numerous areas, ranging from the Columbia Gorge to the wine country to sunny southern Oregon to charming coastal communities to the urban setting of Portland. If you want a vibrant lifestyle while working with a team highly committed to the art of healing, choose from our many options in Oregon.

Customer Service, Call Center, Receptionist, entry level, Bachelors degree, insurance, healthcare, office support, business, healthcare administration, healthcare business

We offer a full comprehensive range of benefits - see our website for details

Our Mission

As expressions of God’s healing love, witnessed through the ministry of Jesus, we are steadfast in serving all, especially those who are poor and vulnerable.

About Us

Providence Health & Services is a not-for-profit Catholic network of hospitals, care centers, health plans, physicians, clinics, home health care and services guided by a Mission of caring the Sisters of Providence began over 160 years ago. Providence is proud to be an Equal Opportunity Employer. Providence does not discriminate on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Clinical)

Location: Oregon-Portland

Other Location(s): Oregon-Happy Valley, Oregon-Gresham, Oregon-Oregon City, Oregon-Portland, Oregon-Milwaukie, Oregon-Clackamas, Washington-Vancouver

Req ID: 245221